Hy O Silver satisfaction assurance policy:
Each piece of custom handmade jewelry is guaranteed. If for any reason an item in our current stock does not meet your full expectations, just return it with proof of purchase within 7 days of receiving. We'll exchange it, or hold a company credit for you until you decide on another item. The repair warranty expires 12 months from the date of purchase. To return an item for repair, within the warranty period, please include receipt and shipping costs.

Customer satisfaction is our top priority and we are happy to work with you in every way possible to ensure your satisfaction; however our jewelry, rings in particular, are considered dress accessories. They are not meant to be worn while riding, roping, or in other extreme conditions. Our jewelry is produced with a black antiquing paint that even with normal wear and tear will fade. We suggest you remove your jewelry before bathing, washing dishes, etc. to provide a longer lifetime for your pieces. We will do touch-up painting on your jewelry at any time for a shipping fee. Please enclose your contact and shipping information with the item. The style of rings that we produce containing the continuing pattern around the band are unable to be sized. Please contact us if you have any sizing issues or concerns. We hope that with the appropriate care, your purchase will bring you many years of enjoyment!

We will do touch-up painting on your jewelry at any time for shipping fee.
Please enclose your contact and shipping information with the item.

Chains:
We offer chains to our customers as a courtesy. We do not manufacture the chains, so the warranty does not apply

Earrings:
We know that one earring alone isn’t much good and that accidents do happen. If one of the earrings you buy from us is lost or destroyed, and it is in not a closeout item, you can purchase another pair from us for one-half the price of the new pair plus exchanging your remaining earring.